For now, it can only be accessed within Edo state.

Yes, there is thirty (30) days waiting period after registration before you can start accessing care at your assigned facility.

Contact our customer service department, provide as much information as possible about the issue with evidence where needed. It will be duly investigated as we take such matters seriously.

Not to worry, your facility will request you to be referred to another facility that offers that service(s).

Yes, visit the emergency unit in your primary health facility, however in a situation where your primary health facility cannot be accessed immediately, go to the emergency unit in the nearest EDOHIS accredited facility.

Yes, but on certain conditions, visit any of our offices or contact customer service for assistance.

Yes, visit any of our offices to process a physical card at an administrative fee or contact customer service for a virtual card at no cost.

Yes, you will be expected to pay 10% of the cost of your medications and investigations only. However, there are some procedures that may require co-payment, depending on your plan. Kindly refer to our benefit package for details of such.

You can see specialist doctors covered by the scheme but your access to a given specialist has limits within each year.

Yes, choose the plan you want to upgrade to, contact customer service to get details of the difference to pay, make payment and send us evidence of payment, upon confirmation your plan will be upgraded. Please note that a policy plan upgrade can only be done upon renewal of your policy.

Kindly visit any of our offices for assistance or contact customer service for account details, make payment and send us evidence of your payment. Upon confirmation of the payment, your plan will be renewed.

To add a dependant, you will need to visit any of our offices with the necessary documentation, such as birth certificates and marriage licenses, complete an update form and pay an administrative fee. Note that this only applies to the Formal sector plan.

No, you will have to pay a premium for each member of your family.

Visit any of our offices for a physical card or contact Customer Service to have a virtual copy sent to you.

Yes, you can make a choice of facility from the ones available for allocation at the time of your registration.

You can contact customer service for assistance.

Coverage varies by plan. Generally, we cover essential services such as doctor's consultation, hospital stays, preventive care, prescription medications and a wide range of tests/investigations. For specific details about what is covered under your plan, please refer to our website for the benefit package or contact Customer Service for assistance.

You need the following: a. For Edo State government workers, your Oracle number and dependant certificates (if applicable). b. For non- Edo State government workers, biodata only is needed.

You can visit any of our offices to do your registration.

Yes, it’s for every resident of the state.