EdoHIS system benefits insurers by automating routine tasks, reducing operational costs, improving accuracy, and ensuring compliance. It allows for better policy and claims management, enhances customer satisfaction with quicker responses, and provides data-driven insights for decision-making and business growth.

Yes, EdoHIS system can handle multiple types of insurance, including health and life. It is designed to manage diverse policies, underwriting processes, claims, and billing systems for various insurance products, ensuring flexibility and scalability for insurers.

Yes, EdoHIS system includes a customer self-service portal. This allows policyholders to manage their policies, make payments, file claims, track claim status, update personal information, and view coverage details online, providing a convenient and efficient experience for customers.

Yes, an Insurance Management System typically provides analytics and reporting features. It generates detailed reports on claims, policies, premiums, customer demographics, and financial performance. These insights help insurers make data-driven decisions, monitor trends, identify risks, and improve overall business operations.

Yes, most Insurance Management Systems include a customer self-service portal. This portal allows policyholders to manage their policies, view coverage details, make payments, submit claims, track claim statuses, and update personal information, all through an easy-to-use online interface.

EdoHIS system can be both cloud-based or on-premise, depending on the provider and the insurer's needs. Cloud-based systems offer scalability, remote access.

EdoHIS system handles customer communication through automated notifications, emails, SMS, and chat integrations. It can send policy reminders, payment due alerts, claim status updates, and renewal notices. Some systems also provide communication tools for customer support, allowing agents to interact with clients through the system's interface for efficient case management.

Yes, EdoHIS Insurance Management System can generate invoices and billing statements. It automatically creates and sends invoices for premiums, renewal payments, or other fees. The system also provides detailed billing statements that outline payment history, policy details, and any outstanding amounts, ensuring transparency and accuracy in financial transactions.

Yes, it’s for every resident of the state.

You can visit any of our offices to do your registration.

You need the following: a. For Edo State government workers, your Oracle number and dependant certificates (if applicable). b. For non- Edo State government workers, biodata only is needed.

Coverage varies by plan. Generally, we cover essential services such as doctor's consultation, hospital stays, preventive care, prescription medications and a wide range of tests/investigations. For specific details about what is covered under your plan, please refer to our website for the benefit package or contact Customer Service for assistance.

You can contact customer service for assistance.

Yes, you can make a choice of facility from the ones available for allocation at the time of your registration.

Visit any of our offices for a physical card or contact Customer Service to have a virtual copy sent to you.

No, you will have to pay a premium for each member of your family.

To add a dependant, you will need to visit any of our offices with the necessary documentation, such as birth certificates and marriage licenses, complete an update form and pay an administrative fee. Note that this only applies to the Formal sector plan.

Kindly visit any of our offices for assistance or contact customer service for account details, make payment and send us evidence of your payment. Upon confirmation of the payment, your plan will be renewed.

Yes, choose the plan you want to upgrade to, contact customer service to get details of the difference to pay, make payment and send us evidence of payment, upon confirmation your plan will be upgraded. Please note that a policy plan upgrade can only be done upon renewal of your policy.

You can see specialist doctors covered by the scheme but your access to a given specialist has limits within each year.

Yes, you will be expected to pay 10% of the cost of your medications and investigations only. However, there are some procedures that may require co-payment, depending on your plan. Kindly refer to our benefit package for details of such.

Yes, visit any of our offices to process a physical card at an administrative fee or contact customer service for a virtual card at no cost.

Yes, but on certain conditions, visit any of our offices or contact customer service for assistance.

Yes, visit the emergency unit in your primary health facility, however in a situation where your primary health facility cannot be accessed immediately, go to the emergency unit in the nearest EDOHIS accredited facility.

Not to worry, your facility will request you to be referred to another facility that offers that service(s).

Contact our customer service department, provide as much information as possible about the issue with evidence where needed. It will be duly investigated as we take such matters seriously.

Yes, there is thirty (30) days waiting period after registration before you can start accessing care at your assigned facility.

For now, it can only be accessed within Edo state.